1.†What are your Store Hours?†We are open from 10am to 8pm Monday through Saturday, and 11am to 6pm on Sunday.
2. Can I choose Shipping Options per item? Media products (such as Vinyl Records, CDs, DVDs & Books) should be ordered†separately from Non-Media Products (such as Store Merch & Funko Pops). If not ordered separately, Priority/First Class Mail will be the only shipping option given at check out.
3. What to do after opening a Brand New Vinyl Record: Clean it. We recommend you use a micro-fiber cloth and proper liquid record cleaner.
4. What to do if you're having issues with Sound Quality on your Turntable: Playing Modern Records is recommended on a high quality player with anti-skate features. Other things you can try to help with skipping if you canít adjust the anti-skate: Make sure your record player is perfectly flat, use a level tool to check it. If you canít get it flat simply by placement, try putting index cards beneath the feet of the turntable to adjust.
5.†What to do if an item comes damaged: Send an email to email@example.com†with your order number so we can send you a return shipping label. After your item is received back, a full refund will be processed.
6.†What to do if your item does not arrive:†USPS Media Mail typically takes between 4 and 21 business days to arrive within the continental US. After that time has passed, if you don't know how to open a case with USPS, we're more than happy to assist you in doing so.
7. Can I order items you do not have in stock?†You can make a Wishlist through our website to be notified when items that are currently unavailable do become available.†Register for an account with an email address that you check regularly and go to your Newsletter Notification Settings to enable us to contact you.
8.†Why are some of the titles available in store only?†We do not sell Pre Loved Media Products online. Also, occasionally titles have too limited an availability.
9.†Why are some titles that are available online†not in stock at the store?†We stock only a portion of our distributor's catalogue in store. Online we have our distributor's entire cataloge available to shop through.
10.†How do Preorders work?†When you submit a preorder, we send it over to our distributor to guarantee your place in line. A few days before the release date, we will know how many copies we will have available. At that point, we will ship it to you ourselves, providing we have it.†
11.†When is the best time to visit to trade in or sell my items?†There is always someone in store qualified and available to look through your items and make you an offer.†